To promote the high-quality development of the Belt and Road Initiative (BRI) and address the needs of the BRI jurisdictions of enhancing their taxpayer service capabilities, we have developed the "BRITACOM Product Portfolio of Taxpayer Service" (Product Portfolio), centered on the principle of "promoting tax compliance through taxpayer services". The Product Portfolio is structured around five key modules: taxpayer service philosophy and safeguards; basic taxpayer services; personalized taxpayer services; taxpayer service supervision and feedback collection; and future prospects, and supported by 14 service products.

The first module covers taxpayer service philosophy and safeguards, beginning with internationally recognized philosophies of taxpayer services, supported by global best practices in legal, institutional, and personnel aspects from taxpayer service departments worldwide, and introducing one Taxpayer Service Product.

The second module is basic taxpayer services, highlighting three key aspects: building compliance together, enhancing convenience, and safeguarding rights and interests. It launches universal services provided by tax authorities to a wide range of social groups, along with six Taxpayer Service Products.

The third module is personalized taxpayer services, mainly introducing the refined and personalized taxpayer service measures carried out by tax authorities for five special groups, including large enterprises, small and medium-sized enterprises (SMEs) , cross-border enterprises, individuals, and professional tax-related service agencies, and introducing five Taxpayer Service Products.

The fourth module is taxpayer service supervision and feedback collection, showcasing practices of different jurisdictions in the supervision of taxpayer services and gathering taxpayers' feedback, while also introducing two Taxpayer Service Products.

The fifth module is future prospects, exploring cutting-edge areas and key topics in taxpayer services. It presents forward-looking ideas and discussions based on the latest global practices and researches, and multiple mini thematic reports will be compiled. The current areas of exploration include "Brand Building for Taxpayer Services", "Implementing Artificial Intelligence in Taxpayer Services"; "Targeted Taxpayer Services"; and "Sustainable and Efficient Taxpayer Services".

We will invite the BRI jurisdictions to contribute to the system design, expand products, and share case studies through surveys, workshops, and regular dialogues. We look forward to working with the BRI jurisdictions to continuously improve the Product Portfolio, enrich theories and case studies, gather innovative achievements in taxpayer services, and compile real-world examples of optimized services from the BRI jurisdictions, providing practical models for more jurisdictions.